FAQs
Frequently Asked Questions
Welcome to the Comme des Garçons – USA Help Center.
Here you’ll find answers to the most common questions about our fragrances, orders, shipping, and services.
If you need further assistance, our customer care team is happy to help at [email protected].
1. Orders
Q: How can I place an order?
You can place your order directly through our official website — https://commedegarcons.us. Add your desired items to your cart and proceed to checkout.
Q: Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, contact our customer support immediately at [email protected].
Q: Do I need an account to purchase?
No. You can checkout as a guest. Creating an account allows you to track orders, save preferences, and receive updates on new products and promotions.
2. Shipping & Delivery
Q: Where do you ship?
We offer shipping across the U.S. and selected international locations.
Q: How long will my order take to arrive?
- U.S.: 3–5 business days
- International: 7–14 business days
Processing typically takes 1–2 business days. You will receive a tracking number once your order ships.
Q: How do I track my order?
After shipping, a tracking link will be sent to your email. Use it to monitor your delivery in real time.
3. Returns & Refunds
Q: What is your return policy?
We accept returns of unused and unopened products within 14 days of delivery. Products must be in their original packaging.
Q: How do I request a return?
Email [email protected] with your order number and reason for return. We will provide return instructions.
Q: When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned items.
4. Products
Q: Are your perfumes authentic?
Yes. All products sold on https://commedegarcons.us are 100% authentic Comme des Garçons fragrances, sourced from official channels.
Q: Do you offer samples?
Currently, we do not sell individual samples. Some gift sets may include miniature versions of fragrances.
Q: How should I store my perfume?
Store in a cool, dry place away from direct sunlight and temperature extremes.
5. Payments & Security
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express) and PayPal.
Q: Is my payment information secure?
Yes. All transactions are encrypted and handled securely to protect your personal and financial data.
6. Contact
Q: How can I reach customer support?
You can contact us via:
📧 Email: [email protected]
📞 Phone: +1 (929) 939-2565
🕒 Business Hours: Mon – Fri, 09:00 AM – 6:00 PM
Mailing Address:
Comme des Garçons – USA
Gulistani Bukhari Corporation
1842 83rd St
Brooklyn, NY 11214, USA