Effective Date: October 20, 2025

At Comme des Garçons – USA, your satisfaction is our priority. If you are not completely satisfied with your purchase, our Refund and Returns Policy provides guidance on how to return products, request refunds, and understand eligibility.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 14 days of delivery.
  • Opened perfume bottles or products that have been used cannot be returned due to hygiene and safety reasons.

2. How to Initiate a Return

  1. Contact our Customer Support Team within 14 days of receiving your order:
    📧 [email protected]
    📞 +1 (929) 939-2565
  2. Include your order number, item name(s), and reason for return.
  3. Our team will provide you with return instructions, including the return shipping address.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure your package reaches us safely.
  • Returns must be sent to:

Comme des Garçons – USA
Gulistani Bukhari Corporation
1842 83rd St, Brooklyn, NY 11214, USA

4. Refunds

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

  • We currently do not offer direct exchanges.
  • If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of receiving your order.
  2. Include photos of the damage or incorrect item.
  3. We will provide a replacement or refund at no additional cost.

7. Contact Information

For any questions or assistance regarding returns, refunds, or product concerns, please contact our Customer Support Team:

Comme des Garçons – USA
Gulistani Bukhari Corporation
1842 83rd St, Brooklyn, NY 11214, USA
📧 Email: [email protected]
📞 Phone: +1 (929) 939-2565
🕒 Mon – Fri, 09:00 AM – 6:00 PM